Gift Card

Please use our men's shoe size guide to help determine what size shoe best fits your foot.  Our shoe sizing guide shows the converted measurements from US sizing to UK and EU sizes.  We have also included measurements in both inches and centimeters. Please note that the measurements in centimeters and inches refer to the size of the shoe, not the size of the foot inside of the shoe.  That said, please allow a few millimeters of clearance between the shoe measurement and your foot measurement to ensure the shoes will fit properly.

Our shoes are of a medium (D) width.  For gentlemen who wear a wide (E) width shoe, we recommend sizing up a half size.  For instance, if a gentleman wears a 10.0E, we recommend ordering a 10.5 from our selection.  Unfortunately, we have found that our shoes do not fit men who wear a EE or EEE width shoe.

For women's shoes, please refer to the inches and centimeter measurements to best determine shoe size.  Typically, there is a two size difference between men's and women's shoes.  For instance, if a lady wears a size 8.0 in women's sizes she would wear a 6.0 in men's shoes. 

Please do not hesitate to message us at Help@JayButler.com with any unanswered questions regarding sizing. 

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We ship via USPS and FedEx Ground out of the northeastern part of Pennsylvania. If you live in New York or Philadelphia you will usually receive your order in 1-2 business days. If you live outside of those regions, expect your order in 2-5 business days. 

All orders placed after 12p ET will be shipped the following business day.  Orders placed before 12p ET on normal business days usually ship the same day.

For domestic shipping, we offer free USPS ground shipping for orders over $125. For orders less than $125, shipping costs an additional $10.

For domestic shipments, we offer overnight shipping for an additional $35 per pair of shoes. To request and pay for overnight shipping, use our Overnight Shipping option (click for link) and we will automatically convert your shipping to overnight.

We offer international shipping via USPS (unless otherwise required due to local circumstances) at an additional cost of $50 for one pair of shoes, $75 for two pairs of shoes, and $90 for three pairs of shoes. Some countries may charge customs duties, importation fees or other surcharges on our products, which are the responsibility of the customer. Unfortunately, these fees are outside of our control.

If you have any inquiries please email us at Help@JayButler.com or submit a question via our chat service at the bottom right hand corner of our store.

Please utilize our returns and exchanges management system (click link here) if you would like to initiate a return or exchange.

What is the returns policy and process?

Is the fit, color, style, or leather not right for you? We accept returns within 30 days of purchase for items that don’t meet your satisfaction or that have suffered a manufacturer or shipping defect. Items must be returned in their original packaging in an unused and unworn condition - they must be free of markings (including those on soles) so that they can be placed back into inventory. Unfortunately, we do not accept returns for items in a used condition. We encourage customers to try shoes on on a carpet to avoid marking the soles. Shoes must be returned with their shoe box and shipping box. We do not accept returns on shoes shipped in their shoe box. Please place the shoes and shoe box in a proper shipping box for the return.

To initiate a return, please use our returns management system (click for link). If you believe your shoes are defective, please email Help@JayButler.com with your name, order number, and a photograph of the issue. 

Gift cards are not eligible for return.  

To complete your return, we require a receipt or proof of purchase.

What is the exchange policy and process?

We accept exchanges within 30 days of purchase for items that don’t meet your satisfaction or that have suffered a manufacturer or shipping defect. Exchanges are good for an item of equal or lesser value; if the exchange is for an item of lesser value, we will refund the difference in price.  For orders with free shipping, Jay Butler will cover the cost of shipping for the first exchange, but not any subsequent rounds of exchange.

Please utilize our exchange management system (click for link) if you would like to initiate an exchange. If you believe your items are defective, please send an email to Help@JayButler.com with your name, order number, and a photograph of the issue. If your initial shipping was free, your exchange will be free as well. Once the original items have been received and inspected, your exchanged item(s) will be sent to you. Jay Butler is not responsible for covering the cost of exchange shipping for international orders.

Due to the COVID-19 pandemic, shipping and exchange processing may be delayed by 2-5 business days; we apologize for any inconvenience. 

Do I have to pay for shipping on my return or exchange?

That depends on your initial order. If shipping on your order was free, the shipping on your return will also be free; if you paid for international or overnight shipping, you are responsible for the return shipping cost. For exchanges, we cover shipping the new item to you. 

Once your return/exchange is approved, we will send a return shipping label. After we’ve inspected your returned item, we’ll issue your refund by your original means of payment or send out your exchange items.

Shipping Costs & Addresses

The automated shipping label for returns and exchanges will ship your shoes back to 375 Stewart Rd, Hanover, PA 18706.  To return defective or damaged products, please mail your product to: 375 Stewart rd, Hanover PA 18706.

As previously noted, if you paid no fee for the shipping of your order, Jay Butler will provide you with a shipping label to send your order back for a refund or exchange. However, this is only for the first exchange/return, the payment for shipping for any subsequent exchanges/returns will be the responsibility of the customer.  In contrast, you will be responsible for paying shipping costs for returning your item if you paid for the original shipping of the item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to be delivered, may vary.

Late or missing refunds (if applicable)

If you have not received a refund within a reasonable period of time (3-5 business days), please feel free to inquire with us.  However, if may be best to first check your bank account and credit card statement, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Help@JayButler.com.

Sale items (if applicable)

Items sold on sale are accepted for returns and exchanges.  Certain items sold on clearance may not be eligible for exchange and return.  If this is the case, it will be noted during the promotional period that items are not eligible for return or exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  Or, you are welcome to exchange the item(s) for other items of equal or lesser value.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.