Please use our men's shoe size guide to help determine what size shoe best fits your foot. Our shoe sizing guide shows the converted measurements from US sizing to UK and EU sizes. We have also included measurements in both inches and centimeters. Please note that the measurements in centimeters and inches refer to the size of the shoe, not the size of the foot inside of the shoe. That said, please allow a few millimeters of clearance between the shoe measurement and your foot measurement to ensure the shoes will fit properly.
Our shoes are of a medium (D) width. For gentlemen who wear a wide (E) width shoe, we recommend sizing up a half size. For instance, if a gentleman wears a 10.0E, we recommend ordering a 10.5 from our selection. Unfortunately, we have found that our shoes do not fit men who wear a EE or EEE width shoe.
For women's shoes, please refer to the inches and centimeter measurements to best determine shoe size. Typically, there is a two size difference between men's and women's shoes. For instance, if a lady wears a size 8.0 in women's sizes she would wear a 6.0 in men's shoes.
Please do not hesitate to message us at Help@JayButler.com with any unanswered questions regarding sizing.
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Using an informative map of the United States we would like to let you know how long it will take for you to receive your order from Jay Butler. All of our orders ship from northeastern Pennsylvania and ship via USPS or FedEx.
Overnight shipping is available for domestic orders at a surcharge of $25.
Please keep in mind that this map only covers domestic shipments. It does not cover international shipments, which generally take three to seven days to arrive.
If you have any inquiries or would like to arrange overnight shipping, please email us at Help@JayButler.com
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Eligibility
Returns and exchanges are valid for 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging that is also to be returned in an undamaged state. Shoes must be sent back with all original packaging, including shoe box, in a new condition. Shoes sent back using the shoe box as the shipping box will not be eligible for a return or exchange, please use a proper shipping box to send the shoes and shoe box back to us in.
Gift cards are not eligible for return.
To complete your return, we require a receipt or proof of purchase.
Shipping
Please send returns and exchanges to 375 Stewart Rd, Hanover, PA 18706. To return defective or damaged products, please mail your product to: 261 Pierce St, San Francicso CA 94117 please note this address is only for defective or damaged items.
You will be responsible for paying for your own shipping costs for returning your item if you paid for the original shipping of the item. Shipping costs are non-refundable. If you paid no fee for the shipping of your order, Jay Butler will provide you with a shipping label to send your order back for a refund or exchange. However, this is only for the first exchange/return, the payment for shipping for any subsequent exchanges/returns will be the responsibility of the customer.
Depending on where you live, the time it may take for your exchanged product to be delivered, may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund within a reasonable period of time (3-5 business days), please feel free to inquire with Jay Butler. However, if may be best to first check your bank account and credit card statement, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Help@JayButler.com.
Sale items (if applicable)
Items sold on sale are accepted for returns and exchanges. Certain items sold on clearance may not be eligible for exchange and return. If this is the case, it will be noted during the promotional period that items are not eligible for return or exchange.
Exchanges (if applicable)
We only replace items if they are delivered defective or damaged. If you need to exchange it for the same item, send us an email at Returns@JayButler.com and send your item to: 261 Pierce St, San Francicso CA 94117 only if defective or damaged. For general returns/exchanges, please send to 375 Stewart Rd, Hanover, PA 18706. Certain items sold on clearance may not be eligible for exchange and return. If this is the case, it will be noted.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Using an informative map of the United States we would like to let you know how long it will take for you to receive your order from Jay Butler. All of our orders ship from northeastern Pennsylvania and ship via USPS or FedEx. 
