Returns & Exchanges
Please utilize our returns and exchanges management system (click link here) if you would like to initiate a return or exchange.
Returns and exchanges are valid for 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging that is also to be returned in an undamaged state. Shoes must be sent back with all original packaging, including shoe box, in a new condition. Shoes sent back using the shoe box as the shipping box will not be eligible for a return or exchange, please use a proper shipping box to send the shoes and shoe box back to us in.
Gift cards are not eligible for return.
To complete your return, we require a receipt or proof of purchase.
Please send returns and exchanges to 375 Stewart Rd, Hanover, PA 18706. To return defective or damaged products, please mail your product to: 261 Pierce St, San Francicso CA 94117 please note this address is only for defective or damaged items.
You will be responsible for paying for your own shipping costs for returning your item if you paid for the original shipping of the item. Shipping costs are non-refundable. If you paid no fee for the shipping of your order, Jay Butler will provide you with a shipping label to send your order back for a refund or exchange. However, this is only for the first exchange/return, the payment for shipping for any subsequent exchanges/returns will be the responsibility of the customer.
Depending on where you live, the time it may take for your exchanged product to be delivered, may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund within a reasonable period of time (3-5 business days), please feel free to inquire with Jay Butler. However, if may be best to first check your bank account and credit card statement, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Help@JayButler.com.
Sale items (if applicable)
Items sold on sale are accepted for returns and exchanges. Certain items sold on clearance may not be eligible for exchange and return. If this is the case, it will be noted during the promotional period that items are not eligible for return or exchange.
Exchanges (if applicable)
We only replace items if they are delivered defective or damaged. If you need to exchange it for the same item, send us an email at Returns@JayButler.com and send your item to: 261 Pierce St, San Francicso CA 94117 only if defective or damaged. For general returns/exchanges, please send to 375 Stewart Rd, Hanover, PA 18706. Certain items sold on clearance may not be eligible for exchange and return. If this is the case, it will be noted.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.